Refund policy

30 DAY REFUND & RETURNS POLICY from the date of purchase ONLINE (AUSTRALIA ONLY)
14 DAY REFUND & RETURNS POLICY from the date of purchase INSTORE (AUSTRALIA ONLY)

We will give you a 30 days(online) and 14 days(instore). Refund from date of order fulfilment, please contact us either by phone (+61 8 8410 6995) or email us at info@ashajewelry.com.au.

This refund policy does not apply to goods which have been worn or used, earrings, sale items, accidentally damaged, damaged after delivery, simply a change your mind, or if an incorrect purchase has been made, or if any attempt has been made to alter the product, or if it has been dropped or broken.
Special orders or made to order items are not returnable as they are made custom to your order and are not resalable.
Gift Cards are not returnable.
Delivery and Gift Wrap fees are non-refundable.

All products must be returned in their original condition, unused in original packaging and if you received a free gift, it must be returned with your purchased items. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. ASHA jewelry will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Once you post the returning product, please email the tracking number for the parcel at info@ashajewelry.com.au. A refund can take up to 3-4 weeks to process, this time frame includes shipping, inspection of goods once received, and processing of the refund by the credit card merchant. Once ASHA Jewelry receives the item, the purchase price for the returned product will be refunded (shipping costs not included).