ASHA JEWELRY SHIPPING POLICY
After ordering online, you will receive an email confirmation from ASHA jewelry containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 24-48 hours from receipt of your accepted order, via courier post. If there is any issue with your order please forward the email to email@example.com with your query.
Once items are dispatched, a tracking number will be provided to the email address provided with the order; this will also be available online at www.ashajewelry.com.au
If you wish to query a delivery please contact us at firstname.lastname@example.org.
SHIPPING – AUSTRALIA
ASHA jewelry offers Free Parcel Post (where available) Australia wide for orders over $99. Orders Under $99 will incur a flat rate of $9.95 for Parcel Post shipping.
Our Australian Post Shipping comes with a tracking number, which will be emailed to you once your items have been dispatched with your order confirmation. Orders can be tracked online, with your tracking number at www.auspost.com.au/track/
Depending on your location, orders in the Express Post will be delivered within 1-3 business days after dispatch, orders the Parcel Post will be delivered within 2-7 business days after dispatch.
SHIPPING – INTERNATIONAL
For our international customers we offer free International normal post for orders over $200, Orders under $200 will incur a flat rate of $29, Order the international standard post will be delivered within 2 ~3 weeks in National Metropolitan areas. Regional areas may take longer.
International Express post – Currently Unavailable.
Your order confirmation will come with a tracking number and a website address to track your shipments. www.auspost.com.au/track/
We will not charge you Australian Goods and Services Tax (GST), it is your responsibility to pay import taxes, sale taxes or duties within your own country. All pricing for international shipments are in Australian Dollars (AUD) unless otherwise advised.
These terms and rates are applicable to end consumer orders only.
Click & Collect
Click & Collect is a free service that allows you to order online and pick up your purchase ASHA Jewelry store in Adelaide. We will email you to let you know as soon as your order is ready. Please wait for this email before coming to store to collect.
Simply use the email copy on your phone as proof of purchase for collection. If you authorised another person to collect your parcel, he or she will require photo identification in order to sign for and collect the parcel. Once your parcel has been signed for, you will be responsible for any damage or loss to your items.
ASHA JEWELRY REFUND & RETURNS POLICY
30 DAY REFUND & RETURNS POLICY from the date of purchase ONLINE (AUSTRALIA ONLY)
14 DAY REFUND & RETURNS POLICY from the date of purchase INSTORE (AUSTRALIA ONLY)
If for any reason you are not completely satisfied with your purchase we will give you a 30 days(online) and 14 days(instore) Refund from date of order fulfilment, please contact us either by phone (+61 8 8410 6995) or email us at email@example.com for a Return Authorization.
This refund policy does not apply to goods which have been worn or used, earrings, sale items, accidentally damaged, damaged after delivery, purchased from a retail stockiest (as our stockiest have their own return policy), if they simply change your mind or if they made an incorrect purchase or if any attempt has been made to alter the product or if they have been dropped or broken.
Special orders or made to order items are not returnable as they are made custom to your order and are not resalable.
Gift Cards are not returnable.
Gift Wrap fees are non-refundable.
All products must be returned in their original condition, unused in original packaging and if you received a free gift, it must be returned with your purchased items. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. ASHA jewelry will not be responsible or parcels lost or damaged in transit if you choose not to insure.
Once you complete the Return Authorisation, have emailed it to us and have been provided with an RA number, please print your finalised Return Authorisation (with the RA number) and include it in your parcel. If you don’t have a printer, please write the RA number on a piece of paper and include it with the package.
A refund can take up to 3-4 weeks to process, this time frame includes raising the Return Authorisation number, Shipping, and inspection of goods once they received at our company and processing of the refund by the credit card merchant. Upon receipt of the item by ASHA Jewelry, ASHA Jewelry will refund to you the purchase price for the returned product, less any shipping costs.
12 MONTH WARRANTY TERMS AND CONDITIONS
ASHA jewelry stands by the quality of all our products and provides a 12 months warranty against manufacturing faults on all pieces purchased from our online store. Additionally, All of our jewellery comes with consumer guarantees under Australian Consumer Law (https://www.accc.gov.au/consumers/consumer-rights-guarantees) and when properly cared for, should provide many years of enjoyable wear when treated with respect and care.
Some products are more durable than others, which will be evident in the material, weight and design of the piece. Care should be taken when wearing and storing your piece in order to provide years of enjoyment. Given the fragile nature of jewellery certain components, such as clasps and earring hooks are particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.
Please contact us either by phone (+61 8 8410 6995) or email (firstname.lastname@example.org) for a Return Authorisation or to discuss a particular issue with your product. Once you have completed the form please send this back to the email address.
While assessing your return request, we may ask additional questions on the fault and how it was caused in order to understand the issue and expedite your returns process. We do this so once we receive the product; we have a better understanding of the issue. When determining the course of action for a warranty return, multiple factors including the age, material, general condition of the product are taken into account in determining the validity of a warranty return.
Depending on the issue and subject to receiving and reviewing the we will either repair the item, replace it with the same product (or a alternative piece as agreed with the customer), provide a store credit for the purchase price of the piece or in the case of a major fault a refund the purchase price. Items that are altered by a third party will become void of our warranty.
Once you complete, provide the Return Authorisation, and have been provided with an RA number, please print your finalised Return Authorisation with the RA number and include it in your parcel for return to our company. If you do not have a printer, please write the RA number on a piece of paper and include it with the package.
Shipping Charges: Unfortunately, we cannot refund shipping charges.
This process can take up to 3-4 weeks, this time frame includes raising the Return Authorisation number, shipping, inspection of the product once it is received at our company and either repairing, shipping new items or processing of the refund by the credit card merchant depending on the outcome of our investigation.
If the product is found not to have a problem, you may be required to pay the transport or inspection costs.